"Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment."- Dale Carnegie, How to Win Friends and Influence People Summary
Dale Carnegie was an American writer and lecturer and a developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills.Related Posts:
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