M.A. Psychology, Oxford. McKinsey Alum. Founder & Editor at TAoL.
The two typical reactions to crucial conversations are silence and violence. One form of silence is masking, which includes sarcasm or sugarcoating. Another is avoiding, which involves changing the subject. The last is withdrawing, where you might stop talking or leave the room. The three most common forms of violence are controlling, labeling, and attacking. This is your Style Under Stress, and it helps in crucial conversations to be aware of what this is for you.